Person-centredness is at the heart of our philosophy. We have a flexible approach, ensuring our help and advice is built around what really matters to you.
We have actively structured our services to ensure that we can offer lifestyle and social interventions instead of tablets and ‘medical interventions’ where they better meet your preferences.
Accessibility is important to us and that’s why we’re happy to use Skype and E-mail with you where it is clinically safe to do so. It’s also the reason for why we’ve put in place our Same Day Service.
We consider all feedback to be valuable. That’s why we will actively ask you for feedback when we consult with you, and why we welcome any other comments at any time.
Why Key Teams
Your planned care will be managed by one of our pioneering ‘KeyTeams’. These teams have a range of highly skilled professionals, not just GPs.
This approach allows us to offer you flexibility and gives you access to a range of professionals to meet your needs. It ensures our GPs have time to focus upon those with particularly complex medical needs, whilst still being able to support the rest of their KeyTeam to provide incredible care to all of their patients.
Each professional brings a range of abilities and knowledge, resulting in a KeyTeam with a greater range of skills than from a GP alone.
The Practice Nursing Service
The practice nurse & healthcare assistant team provide a range of traditional nursing services from each site.
Our highly skilled healthcare assistant can undertake blood tests, heart tracings, lung function testing, and routine blood pressure monitoring.
Our practice nurses provide services which include vaccinations, travel advice & immunisations, wound care, contraception advice, smears, pessary care, and some chronic disease monitoring.
The Same Day Service
Our Same Day Service operates from our Central Prestatyn site Monday to Friday, excluding Bank Holidays.
The service is for urgent primary care problems, such as infections and minor illnesses. It is not a good place for ongoing care which can be better managed by your usual KeyTeam professionals.
Provided you are attending with an urgent primary care problem, then no appointment is necessary with the same day service provided you attend before 4pm.
If you have an urgent problem after 4pm please phone first so that we can sort your problem with the best person.
Register with us
If you live within our catchment area then you're welcome to register with us. You can view our map here.
Get in touch with us and we'll make the necessary arrangements.
How do I know who I need to see?
This arrangement will mean that patients can be seen directly by the person most appropriate for their care needs, while also ensuring that GPs can devote their time to those patients who need to see a doctor.
The GPs can help you with complex medical problems which require the specialist skills of a GP.
They also work with the rest of the team to support the care other team members provide.
Nurse Practitioners manage a wide range of primary care problems which might previously have been managed by a GP.
They have trained for many years and are very capable.
Your KeyTeam pharmacist can help you with any medication related problems, or if you want to simplify your medicines.
They can also help monitor your treatment in between your doctor or nurse visits.
Your O.T. can work with you to help you manage your health, stay as active as possible and continue with your daily life.
They are great at finding simple solutions to improve your well-being.
Able to help you find the best clinician for your problem if you are not sure. Coordinates the team to ensure they can best support you.
Your coordinator is available by phone or email and will cheerfully coordinate any messages you have for your KeyTeam clinicians.